Return & Exchange

We extend our free returns and exchanges policy to 30 days from the date you receive the item purchased online. Please note that final sale items and gifts are not included in this policy. To qualify for a return or exchange, items must be unworn, unwashed, unaltered, unmarked and include all original labels and packaging in salable condition. Customers are responsible for return shipping and import duties associated with the return package. Please note that original shipping costs and any insurance costs are non-refundable.

Please ensure that you send the return package within 14 days after your return request is approved. Once shipped, please email us the tracking number to wearakits.team@gmail.com. (Please note, AKITS is not responsible for lost returns)

 

Please leave a note on the package with your order number and reason for return.

Please allow up to 10 business days to process your refund once the package is marked delivered. You will be notified via email when a refund has been issued.

 

Please note that any returns made to an address other than that provided by AKITS, or to the address on the original delivery package, cannot be accepted by us and are not eligible for a refund or exchange.

 

If you send the wrong item to AKITS, please immediately contact our support team at wearakits.team@gmail.com. Please note that we cannot guarantee the collection of your items, and no compensation will be given for incorrect items delivered to AKITS.

Free returns and exchanges are supported in certain countries. If you have any questions, please contact us at wearakits.team@gmail.com.

 

CANCELLATION

 

You can cancel your order before purchased items are shipped from our warehouse. Please send your request to wearakits.team@gmail.com as soon as possible to confirm whether the cancellation was successful.

 

EXCHANGE

 

We currently offer the exchange of goods with all shipping, insurance and customs costs borne entirely by the customer. Please follow the steps to return the item you wish to exchange and submit a new order for your new item.